Payment Policy
Effective Date: January 18, 2025

At LuxessNest, customer convenience and security are our top priorities. This Payment Policy explains how payments are processed for products purchased on our website, luxessnest.com. By making a purchase, you agree to comply with the terms of this policy. Please review this document carefully to understand the various payment methods we accept and the associated terms.

1. Payment Methods Accepted

To provide a seamless and secure shopping experience, we offer a variety of payment options. Currently, we accept the following methods:

  • Credit and Debit Cards: We accept major credit cards including Visa, MasterCard, American Express, and Discover.
  • PayPal: You can securely pay through PayPal by logging into your PayPal account at checkout.
  • Apple Pay/Google Pay: Mobile payment options are available for customers shopping via our mobile app or compatible browsers.
  • Bank Transfers (Domestic US): For eligible orders within the United States, we offer bank transfer options at checkout.
  • Gift Cards and Coupons: We accept LuxessNest gift cards and valid promotional codes, which can be applied at checkout to reduce the total order amount.

2. Payment Processing

Upon placing an order, payment will be processed immediately. All payments are subject to verification. Once your payment is authorized, your order will be confirmed, and processing for shipping will begin. Please note that we will not ship any product until payment is fully processed.

If a payment fails or is declined, you will be notified immediately and given the opportunity to update your payment information to complete the transaction.

3. Payment Security

The security of your payment information is paramount at LuxessNest. We use SSL (Secure Socket Layer) encryption technology to protect your personal data during payment processing, ensuring that sensitive information, such as credit card details, is transmitted securely and kept private.

Our payment gateway partners are PCI-DSS compliant, adhering to the highest standards for payment security. We do not store your credit card details on our servers, further ensuring the safety of your information.

4. Currency

All transactions on luxessnest.com are processed in United States Dollars (USD). For international customers, your payment provider or bank will convert the transaction amount to your local currency based on the exchange rate at the time of the transaction. Additionally, foreign transaction fees may apply, as determined by your payment provider.

5. Taxes

Sales tax will be applied to orders within the United States based on the shipping address. The applicable sales tax rate will be calculated and displayed at checkout.

For international orders, LuxessNest is not responsible for any customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer, and we recommend checking with local customs authorities for any potential fees before placing your order.

6. Order Confirmation

Once payment has been successfully processed, you will receive an order confirmation email. This email will include a summary of your order, such as products purchased, order number, billing and shipping details, and estimated delivery dates.

If there are any issues with your order after payment, our customer service team will reach out to assist in resolving the matter. Please ensure that your contact information is accurate to avoid any delays.

7. Payment Disputes

If you believe there has been an error with your payment or order, please contact our customer service team within 30 days of placing your order. We will investigate the issue and, if necessary, issue a refund or chargeback, depending on the circumstances.

Please note that customers are responsible for any chargeback fees or penalties that may arise from disputes initiated with their bank or credit card provider.

8. Payment Terms for Subscription Services (if applicable)

If you subscribe to any services, memberships, or recurring orders offered by LuxessNest, you will be billed according to the frequency and price specified during the subscription process. You can manage your subscription via your account settings or by contacting customer service.

You may cancel your subscription at any time, but cancellation requests must be made before the next billing cycle to avoid charges for the upcoming period.

9. Fraud Prevention

LuxessNest is committed to preventing fraudulent transactions. We utilize various methods to detect and prevent fraud. If fraud is suspected, we may cancel your order and request additional verification of your identity or payment method. You will be notified immediately if this occurs.

10. Refund Policy

If you are not satisfied with your purchase, please refer to our Refund and Returns Policy for information on how to return products and receive a refund. Refunds will be processed to the original payment method used for the purchase.

11. Contact Information

If you have any questions regarding our payment methods, processing, or security, please feel free to contact our customer service team. We are happy to assist with any payment-related inquiries.

LuxessNest
3264 Marcus Street, Huntsville, Alabama, United States
Phone: 256-655-2682
Email: info@luxessnest.com
Website: luxessnest.com