Shipping Policy

Effective Date: January 18, 2025

At LuxessNest, we are committed to providing our customers with timely and efficient delivery of their orders. This Shipping Policy explains our shipping methods, rates, processing times, and other important information related to the shipping of products purchased on luxessnest.com. By placing an order with us, you agree to the terms outlined in this policy.

1. Shipping Methods and Delivery Times

We offer a variety of shipping options to meet the needs of our customers. Shipping times and costs vary depending on your location, the shipping method you choose, and the size of your order. Our available shipping methods include:

  • Standard Shipping (Domestic): Typically delivered within 5-7 business days. This is our most economical option for customers in the United States.
  • Expedited Shipping (Domestic): Typically delivered within 2-3 business days.
  • Next-Day Shipping: Available for eligible orders placed before 12:00 PM EST. This option guarantees delivery by the next business day.
  • International Shipping: Available for customers outside the United States. Delivery times for international orders may vary based on the destination country and customs processing. Delivery is typically within 7-21 business days.

Delivery times are estimates and may be subject to change due to weather, customs, or other unforeseen circumstances.

2. Shipping Rates

Shipping costs are calculated at checkout based on the weight of your order, the destination, and the selected shipping method. Shipping fees will be clearly displayed during the checkout process before you complete your purchase.

  • Free Shipping: We offer free standard shipping for orders over $50 within the United States. International shipping fees may apply.
  • Flat Rate Shipping: For international orders or orders under $50, shipping fees will vary depending on the size and weight of the products.

3. Order Processing Times

We strive to process all orders as quickly as possible. Orders are typically processed within 1-3 business days. Business days do not include weekends or holidays.

If there are any issues with your order, such as item availability or payment problems, we will notify you as soon as possible and provide you with an estimated shipping timeline.

4. Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can use this information to monitor the status of your shipment.

Please note that tracking information may take up to 24-48 hours to update after your order has been shipped.

5. International Shipping

We are pleased to offer international shipping to most countries. Customers outside the United States are responsible for any import duties, taxes, and customs charges that may apply when the package arrives in the destination country. These charges are not included in the product price or shipping fees.

Please be aware that customs clearance may cause delays in the delivery of international orders, and we are not responsible for delays caused by customs processing.

6. Shipping Restrictions

We currently do not ship to certain countries due to shipping restrictions, legal issues, or logistical challenges. Please refer to the shipping section during checkout to see if we deliver to your country.

7. Order Issues

If there are any issues with your order, such as a missing or damaged item, please contact our customer service team within 7 days of receiving your shipment. We will investigate the issue and take appropriate action, including issuing refunds or replacements when necessary.

8. Shipping Address

It is important to provide an accurate and complete shipping address during checkout. We are not responsible for delays or lost packages caused by incorrect address information. If you realize an error in your shipping address, please contact us immediately, and we will attempt to make changes before your order is processed.

9. Returns and Exchanges

If you need to return or exchange a product, please refer to our Refund and Returns Policy for detailed instructions. Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.

10. Contact Information

If you have any questions about our shipping methods, rates, or any issues with your order, please reach out to us. Our customer service team is available to assist you.

LuxessNest
3264 Marcus Street, Huntsville, Alabama, United States
Phone: 256-655-2682
Email: info@luxessnest.com
Website: luxessnest.com