Sales Policy
Effective Date: January 18, 2025
At LuxessNest, we are dedicated to providing exceptional products and services to our valued customers. This Sales Policy outlines the terms and conditions under which products are sold through our website, luxessnest.com. By placing an order, you agree to comply with the terms set forth in this policy. Please read it carefully to understand your rights and responsibilities as a customer.
1. General Information
This Sales Policy applies to all customers purchasing products from our website. It governs the entire process, from product selection and order placement to payment processing and delivery. This policy is applicable to both individual consumers and businesses purchasing from our site.
2. Product Availability
We strive to ensure that all products listed on our website are available for purchase. However, due to the nature of online retail, product availability can fluctuate. Occasionally, an item may become unavailable after your order is placed. If this occurs, we will promptly notify you and offer either a full refund or an alternative product of equal value.
While we make every effort to accurately display product details, including images, descriptions, and pricing, please be aware that minor variations in color, texture, or appearance may occur due to photographic limitations or monitor settings.
3. Order Placement
When you place an order on our website, you are making an offer to purchase the products at the prices and terms provided during checkout. Upon successful placement, you will receive a confirmation email detailing your order, including product information, pricing, shipping, and estimated delivery time.
Please ensure that all information entered during checkout—such as shipping addresses, contact details, and payment information—is accurate. We are not liable for any delays or issues caused by incorrect information provided during the ordering process.
4. Pricing and Payment
Prices listed on our website are in USD (United States Dollars) unless otherwise specified. All prices are subject to change without notice, and we reserve the right to correct any pricing or product description errors.
We accept various payment methods, including major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, and other payment options available at checkout. Payment will be processed at the time of order placement, and products will not be shipped until payment is successfully processed and authorized.
Sales Taxes: Sales tax is applied to orders where applicable, based on the shipping address. Tax rates may vary depending on your location and local tax laws.
5. Shipping and Delivery
We offer multiple shipping options to accommodate our customers’ needs. Shipping charges will be calculated during checkout based on delivery location and the selected shipping method.
Once your order is placed, we aim to process and ship it within 1-3 business days, depending on product availability and order volume. Delivery times will vary based on your location and chosen shipping method.
Please note that shipping times are estimates and may be affected by factors such as weather, customs delays, or holidays.
International Orders: We offer international shipping. Customers outside the United States may be subject to additional shipping fees, customs duties, and taxes, which are the responsibility of the customer.
6. Returns and Exchanges
At LuxessNest, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer returns and exchanges within 30 days of receiving your order. To be eligible for a return or exchange, products must be unused, in their original packaging, and in resellable condition.
For more information on returns and exchanges, please refer to our Refund and Returns Policy available on our website.
7. Customer Support
If you have any questions or concerns about your order or our products, please don’t hesitate to contact our customer support team. We are available via email or phone and are happy to assist with any inquiries.
8. Product Warranties
We stand by the quality of our products and offer warranties on certain items, as indicated on the product pages. For warranty details, please refer to the product description. If a product is defective or damaged during transit, please contact our customer support team for assistance with returns or replacements.
9. Limitation of Liability
LuxessNest is not liable for any indirect, incidental, or consequential damages arising from the purchase or use of our products. Our total liability in relation to any sale is limited to the purchase price of the product.
10. Changes to the Sales Policy
We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, and the updated effective date will be displayed. We encourage you to review this policy periodically to stay informed about any updates.
11. Contact Information
If you have any questions or concerns regarding this Sales Policy, or if you need assistance with your order, please contact us at:
LuxessNest
3264 Marcus Street, Huntsville, Alabama, United States
Phone: 256-655-2682
Email: info@luxessnest.com
Website: luxessnest.com